• Where do you ship?

    Our warehouse is located in China and we currently ship worldwide.

  • My shipment hasn't arrived or it arrived damaged. What should I do?

    Please email team@medicinethebrand.com  and we’ll get things sorted out for you.

  • How long & how much is shipping?

    🚚 Standard delivery
    10 Business days
    9 USD

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    ⚡️ Express delivery
    5 Business days*
    13 USD

  • Where can I track my order?

    Once your order ships, you will receive a shipping confirmation email with a tracking number. If you can not find your confirmation email, feel free to reach out to team@medicinethebrand.com and we will send your tracking information.

  • My tracking information says my order was delivered but I can’t find it. What do I do?

    That’s annoying. Sometimes post carriers deliver to neighbours, leave parcels in your requested ‘safe place’ or leave a failed delivery note.

    If your Medicine order is nowhere to be seen, send us an email at team@medicinethebrand.com and we’ll make sure you get your products.

  • 14 days money back garantee

    Just email us at team@medicinethebrand.com with your name and order number.

  • What do I do if my order arrives damaged?

    Oh no! Email us at iteam@medicinethebrand.com with your order number and a photo of the damage.

  • When can I expect to see my refund?

    Most refunds will show up in your account in 5-7 business days. However, this can vary depending on your bank.