📦 Delivery FAQs
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Where do you ship?
Our warehouse is located in China and we currently ship worldwide.
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My shipment hasn't arrived or it arrived damaged. What should I do?
Please email team@medicinethebrand.com and we’ll get things sorted out for you.
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How long & how much is shipping?
🚚 Standard delivery
10 Business days
9 USD------------
⚡️ Express delivery
5 Business days*
13 USD -
Where can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. If you can not find your confirmation email, feel free to reach out to team@medicinethebrand.com and we will send your tracking information.
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My tracking information says my order was delivered but I can’t find it. What do I do?
That’s annoying. Sometimes post carriers deliver to neighbours, leave parcels in your requested ‘safe place’ or leave a failed delivery note.
If your Medicine order is nowhere to be seen, send us an email at team@medicinethebrand.com and we’ll make sure you get your products.
💞 Returns
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14 days money back garantee
Just email us at team@medicinethebrand.com with your name and order number.
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What do I do if my order arrives damaged?
Oh no! Email us at iteam@medicinethebrand.com with your order number and a photo of the damage.
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When can I expect to see my refund?
Most refunds will show up in your account in 5-7 business days. However, this can vary depending on your bank.